Customer Service at it's finest!
I emailed Connor Kehoe at 9:08am as I couldn't log in to MintSoft. He replied at 9:11am and had solved the problem. That's customer service!!!!!!!!!!…
Implementation & Onboarding
Implement your new Mintsoft software in a matter of weeks. Set-up is made simple with expert guidance, training and on-going support.
How to get started with Mintsoft
Once you've decided Mintsoft is the Warehouse Management Software for you, you'll work with our onboarding consultants to be up and running in 3-6 weeks.
Step 1
Speak with sales and sign your contract to get started. Our onboarding team will then be in touch to get the next steps arranged.
Step 2
Get immediate admin access to the system and digital onboarding resources, to begin exploring Mintsoft and getting familiar with its functionality.
Step 3
Attend 1-2 onboarding sessions with your key stakeholders, enabling you to train your staff and populate the system with your data.
Step 4
Once your data is uploaded and you've finished training your team, go-live with the help of our onboarding specialists to begin processing orders.
Step-by-step, guided onboarding
Receive all the support you need to successfully implement Mintsoft into your operations.
Dedicated Mintsoft experts will guide you through the process before, during and after your go-live. You’ll receive:
- Digital guides & templates
- Live chat access to onboarding specialists
- 2x stakeholder training sessions
- Supported go-live
- 30-day onboarding live chat & query support
Onboarding Reviews
Excellent
Based on
278 reviews
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Based on
278 reviews
Thank you for your assistance, Alex.
Thank you for your assistance, Alex.
The issue has been resolved
The issue has been resolved. Alex Paulik was helpful.
alex paulik was great
alex paulik was great
He is great to deal with customers and…
Alex Paulik is great to deal with customers and providing on time support.
Ongoing Support
Get the support for your software, when you need it.
Our customer support packages are called ‘Customer Success Plans’ for a reason - they're designed to help you to achieve more. With multiple levels available, you can select the plan that suits the level of engagement you require for on-going help and product support. Support includes:
- In-app digital assistant
- Tailored support based on your role
- Digital step-by-step guides
- Ticketed product support
- Customer Success Manager
- And more
Upskill & ad-hoc training
Growing your business? Expanding your team? Business changes can often require new team members or new responsibilities, resulting in further training to be needed.
At Mintsoft we have you covered, no matter what the reason. Through our Professional Services team, you can purchase additional hours of training, to cover whatever you need, whenever you need them.
