Warehouse Management Guide: Process & Challenges
Effective warehouse management has several benefits including ensuring better customer service, faster and more efficient order fulfilment, and greater warehouse productivity. While poor warehouse management can lead to delayed deliveries, warehouse workers working overtime to correct mistakes, and slow order delivery that can negatively impact customer satisfaction. In this post, we explore the essential processes and challenges of warehouse management.
Contents
- What is warehouse management?
- Why is warehouse management important?
- Inventory management vs warehouse management
- Warehouse management processes
- Warehouse management strategies
- What is a warehouse management system?
- The main challenges faced in warehouse management
- Warehouse best practices to improve your warehouse management
- Monitoring and reporting in warehouse management
- How Mintsoft WMS system can help you with warehouse management
- Warehouse management FAQs
What is warehouse management?
Warehouse management refers to the processes and operations that help with the day-to-day operations needed to run a warehouse. Stock control, shipping, distribution, and employee management are all essential to warehouse management. Warehouse management involves monitoring and optimising these processes to make them faster and more efficient.
Why is warehouse management important?
By making your operational processes and procedures more efficient, warehouse management can deliver a number of benefits to your business. While poor warehousing management can have a knock-on effect on your business.
For example, insufficient inventory management, poor picking-and-packing processes and procedures, and poor delivery practices can lead to the wrong orders being sent out and to delays in delivery. This can give your customer satisfaction levels a huge hit with 23% of consumers saying they would not buy from an online retailer again after experiencing a delivery delay.
Warehouse management can help reduce mistakes, ensure packages are delivered on time, and ensure you can quickly address any issues such as low stock levels.
Inventory management vs warehouse management
While inventory management and warehouse management are closely tied together and depend on each other to make sure items are shipped out on time, they’re distinctly different. Inventory management refers to the monitoring and management of a company’s inventory. It covers ordering, storing, using, and selling of inventory, making sure inventory is effectively managed at each stage of the process.
In comparison, warehousing management involves the observance and optimisation of all the processes involved in the successful running of a warehouse. These include: inventory management, order fulfilment, employee management, and the effective use of space and storage.
Warehouse management processes
Let’s take a look at the main processes associated with warehouse management.
1. Receiving
The first step in the order fulfilment process involves receiving inventory at the warehouse. At this stage, warehouse employees must unload items and inspect them for any order mistakes or damage. Employees receiving items must update their inventory records to reflect the change in stock levels.
2. Put-away
Once items have been checked and records have been updated, warehouse employees must move the new stock to the right location safely, quickly, and efficiently.
3. Storage
Inventory may be stacked on shelves, containers, pallets, or placed in labelled bins. Efficient storage allows your team to quickly and efficiently retrieve the items they need at later stages in the process. Make sure items are easy to locate, safely stored, and that you’re making the best use of warehouse space.
4. Picking
Picking is about retrieving an item requested via a customer order and preparing it. With many online shoppers expecting same or next-day delivery, there is pressure on pick-and-pack warehouse employees to be responsive, fast, and flexible in order to make sure tight delivery schedules are met.
5. Packing
Packing involves making sure you identify the right packaging for your item in terms of size, protection, and durability in relation to shipping time and destination. Beyond choosing the right packaging, you should weigh the item and address it with an appropriate shipping label.
6. Shipping
The final stage involves shipping out a prepared order to a customer. This stage involves loading items onto delivery transportation and making sure they get shipped to the right destination. To improve this stage, you want to make sure you’re sending out items in the most efficient and cost-effective way possible.
Warehouse management strategies
Let’s review some of the most common warehouse management strategies.
1. Cycle counting
Cycle counting is an inventory management technique in which you regularly count small subsections of your inventory to make sure you have the correct amount of stock.
2. Zone picking
Zone picking involves different parts of an order being stored in different zones and different teams being assigned to pick and sort from within that zone. This approach makes the picking process faster and more efficient.
3. FIFO
First In, First Out is a warehouse inventory control method in which perishable goods are protected from expiring before they can be shipped. The methodology holds that the first items to come into a warehouse are the first to leave, reducing waste.
4. FEFO
In comparison, FEFO stands for First Expired, First Out. This approach holds that the items that expire first must be used first.
5. Batch packing
Batch packing is when warehouse employees pick and pack items for multiple orders at once to help ensure efficiency.
6. Pull system
As a component of the lean manufacturing principles, a pull system is when items are only pulled once they’ve been ordered, rather than pulling items based on forecasts. This approach helps conserve employee energy and supports greater productivity.
What is a warehouse management system?
The majority of effective warehouse management strategies include warehouse management software (WMS). You can use a WMS to effectively manage and track inventory levels, orders, and deliveries. You can use a WMS to automate much of your warehouse management processes, helping to potentially save you time and money and improve the productivity of your staff by freeing them up for other tasks.
To read up on warehouse management systems and what they can do, check out this post.
The main challenges faced in warehouse management
Warehouse management can run into a number of challenges as a result of the complex systems and processes in place.
Here are some of the main issues you may face:
- Damaged stock: insufficient storage, failing to use protections like rail guards, and poor quality control procedures can lead to damaged stock. Damaged stock often equals unusable stock, cutting into business profits.
- Delays in deliveries: whether it’s bad weather conditions or delays from overseas providers, delays in deliveries can disrupt the supply chain, giving you less time to fulfil orders and negatively impacting customer satisfaction level as customers need to wait longer for their packages.
- Poor layout: poor layout is another one of the biggest issues involved in warehouse management. If your warehouse is not organised properly and items are hard to see and find then this can make it difficult for employees to fulfill their tasks.
- Staff retention: warehouses typically experience high staff turnover. At 37%, the warehouse has some of the highest turnover rates, meaning there are less staff to fulfill orders and meet customer demand. Without putting strong employee retention practices in place, such as regular raises and rewards and good safety practices, you’re likely to experience high turnover.
- Failure to comply with regulations: it’s important to make sure you’re up-to-date with the latest regulations and that they are enforced by upper management and followed by all employees in your warehouse. Difficulties adhering to regulations can lead to fines and potential legal action down the road. Policies and guidelines should be clear and regular employee training should be provided.
- Lack of inventory monitoring and tracking: if you don’t have the systems in place to monitor and track your stock levels then you may not have the inventory levels you need in order to fulfil your orders on time.
- Manual processes leading to inefficiencies and delays: not every warehouse is making the best use of the latest technology to help automate and improve their processes. For example, manual reporting can lead to delays and errors. While failing to automate your processes can slow down operations.
Warehouse best practices to improve your warehouse management
Let’s explore some of the best practices you can use to improve your current warehouse management.
Automate processes where possible
You can use automation tools to automate much of the receiving, picking and packing, and shipping process. Software tools and artificial intelligence, such as AI-based picking-and-packing robots and autonomous vehicles, can be an essential part of an efficient warehouse.
The use of these tools speeds up operations, reduces costs, helps cut down on manual errors, and gives employees time to focus on other tasks. McKinsey says that automation can improve productivity in the warehouse by up to 25%.
Implement zone mapping in your warehouse
To streamline receiving, picking, packing, and shipping processes in your warehouse, you can divide them based on different product factors such as weight, size, and how often those items are ordered. Once you’ve chosen which factors you’ll focus on, create a clear zone map and label each section of your warehouse.
Use barcode scanning to reduce errors
You can use RFID and barcode scanners to scan items as soon as they enter the warehouse. Use these tools to track and organise your stock by scanning the barcodes on the items that come into the warehouse. These tools help to free up employee time and reduce manual errors, they can potentially improve up to 100% of order picking accuracy.
Put in place reward processes where possible
As we cover above, employee turnover is a huge issue in the warehouse. As such, putting in place reward schemes to help improve productivity and improve employee retention can be an essential part of running a successful warehouse.
Write out a clear rewards policy and inform your employees of what they can expect for hitting certain milestones such as loyalty to the company or finishing certain tasks faster. Trial different rewards such as bonuses, gift cards, or extra days off to see which work best.
Commit to regular layout reviews
Layout reviews can help you make sure your warehouse layout is working best to support your day-to-day processes. Experiment with different layouts quarterly or annually to see which works best for your warehouse.
Your layout should optimise the space and ensure that employees can undertake their work as quickly, safely, and efficiently as possible.
Implement lean practices
Lean practices focus on providing valuing while cutting back on waste. Lean practices help protect employee safety, improve efficiencies, and help employees improve standards throughout the warehouse.
Follow:
- Sort: take away unnecessary items (such as forklifts that aren’t being used) and sort other items based on how often employees use them.
- Set in order: clearly identify areas where each item should be stored.
- Shine: make sure everything stays clean.
- Standardise: put processes and systems in place to help employees stick to the above point.
- Sustain: commit yourself to maintain these strategies over time. It’s essential to educate employees on the benefits of these practices to ensure they continue to uphold them.
Monitoring and reporting in warehouse management
In order to improve your warehouse management processes and uncover inefficiencies, you need to understand what is and isn't working well in your warehouse and commit to regularly collecting this data for regular reporting.
To keep your data from getting convoluted, monitor and report on essential areas of the warehouse and tie these to your metrics such as:
- Inventory turnover
- Lead times
- Pick rate and accuracy
- Order cycle time
- Return rates
- Cost per order
Monitoring and reporting in warehouse management
In order to improve your warehouse management processes and uncover inefficiencies, you need to understand what is and isn't working well in your warehouse and commit to regularly collecting this data for regular reporting.
To keep your data from getting convoluted, monitor and report on essential areas of the warehouse and tie these to your metrics such as:
- Inventory turnover
- Lead times
- Pick rate and accuracy
- Order cycle time
- Return rates
- Cost per order
How Mintsoft’s WMS system can help you with warehouse management
A well-managed warehouse is a necessity for reducing employee stress, protecting customer satisfaction by making sure the right items get delivered on time, and ensuring safety and efficiency throughout the warehouse.
Mintsoft’s WMS system can help you streamline and automate your operations. Our custom features include real-time inventory tracking, branded customer portals, the facilitation of stock control methods like FIFO and FEFO, and a mobile picking app.
To find out more about Mintsoft’s warehouse management capabilities, please download our brochure.
Warehouse management FAQs
What is 3PL warehouse management?
3PL stands for third-party logistics. This covers order fulfilment including receiving, warehousing, picking and packing, and shipping out packages.
What is the role of a warehouse in supply chain management?
Warehouses store stock and fulfil orders, helping to connect the production and distribution stages within the supply chain.
What is lean warehouse management?
Lean warehouse management refers to the processes used to streamline operations and reduce waste within a warehouse. Lean warehouse management helps save on resources and cut waste at every stage in a warehouse’s operations.